Comfort and practicality should be your main considerations.
We understand that nudity can cause great anxiety for guests. It is important to remember our goal is for our guests
to feel as relaxed as possible. Never hesitate to voice any concerns or discomforts you have about clothing removal
during your visit. ‘Draping’ is often used within treatment rooms to enable full body massages, wraps and scrubs.
With draping you will strip (completely, or to underwear), lie down on a massage table and cover yourself with the
blanket and or sheet on the table. Once in position, the therapist will return to the room and carefully move the fabric
to expose a specific area of your body to be treated at a time- while ensuring modesty. Alternatively, you also have
the option of wearing disposable underwear (aka: spa panties) for hygiene reasons and to protect your under
garments from contact with potentially staining therapeutic oils, lotions or tanning products.
When to book an appointment? How late is too late to cancel one, what consequences should I expect?
If you're scheduling last-minute you are relying on those last-minute cancellations, calling first thing in the morning is
best (for us, that’s between 8:30 and 9:00 a.m.) By this time someone has cleared the cancellation voicemails and
the lines are opening up for booking. The more flexible you are on appointment time, the more likely you’ll have a
chance to snag one of those last-minute openings. Most spas- including us- ask you to provide a valid credit card to
hold your reservation, much like a hotel does when you reserve a room. A typical cancellation policy is ’24 hours’,
meaning you have until 24 hours prior to your appointment to cancel, to avoid being charged in full for your
What is the protocol if I am not satisfied with the service I’ve received?
Communication is key! Don’t be afraid to let your technician know exactly what you want/need and your specific
expectations- before and during service if necessary. Whether it be lighter or more intense massage pressure, an
eyebrow, bikini or nail shape you prefer, down to the essential oil scent you prefer- she wants to know! If you are
unsatisfied address your concerns with management- they're alway willing to make sure you receive the 5 star
service you deserve!
How much should you tip an esthetician or spa service provider?
Gratuities are not included the service prices but can be added at the time of payment at your discretion. It is
customary to tip an esthetician, massage therapist or nail technician 20% of the pre-tax service value. Although this is
standard practice for a great service, a smaller tip and a really nice note is always appreciated.
Comment with your spa related questions and get your answer from the professionals!