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Our Code of Comfort
Having met the required standards for membership in the International Spa Association, FACES DaySpa is pleased to present the following Code of Comfort. Officially endorsed and prepared in partnership with the Resort Hotel Association, the Code of Comfort is our commitment to assuring clients that their spa experience will be of the utmost professionalism as it relates to communication, confidentiality, privacy and spa treatments.
At FACES DaySpa, we are devoted to enhancing overall well-being through a variety of professional services that encourage the renewal of mind, body and spirit. To enjoy your spa experience to the fullest, we ask that you observe the Code of Comfort, act responsibility and be aware that common sense and personal awareness can help ensure your satisfaction, comfort and safety, as well as that of others.
As a Spa Guest, you have the right to:
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A clean, safe and comfortable environment
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Stop a treatment at any time, for any reason
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Be treated with consideration, dignity and respect
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Confidential treatment of your disclosed health information
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Trained staff who respectfully conduct treatments according to treatment protocols and the spa’s policies and procedures
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Ask questions about your spa experience
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Information regarding staff training, licensing and certification.
As a Spa Guest, it is your responsibility to:
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Communicate your preferences, expectations and concerns
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Communicate complete and accurate health information and reasons for your visit
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Treat staff and other guests with courtesy and respect
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Use products, equipment and therapies as directed
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Engage in efforts to preserve the environment
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Adhere to the spa’s published policies and procedures.
