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Our Code of
Comfort
Having met the required standards
for membership in the International Spa Association, FACES DaySpa is
pleased
to present the following Code of Comfort.
Officially endorsed
and prepared in partnership with the Resort Hotel Association,
the
Code of Comfort is our commitment to assuring clients that their spa
experience will be of the utmost professionalism
as it relates to
communication, confidentiality, privacy and spa treatments.
At FACES DaySpa, we are devoted
to enhancing overall well-being through a variety of professional services that
encourage
the renewal of mind, body and spirit.
To enjoy your spa experience to the fullest, we ask that you observe the Code of
Comfort,
act responsibility and be aware that common sense and
personal awareness can help ensure your satisfaction,
comfort and safety, as
well as that of others.
As a Spa Guest, you have the right to:
-
A clean, safe and comfortable environment
-
Stop a treatment at any time, for any reason
-
Be treated with consideration, dignity and respect
-
Confidential treatment of your disclosed health information
-
Trained staff who respectfully conduct treatments according to treatment protocols
and the spa’s policies and procedures -
Ask questions about your spa experience
-
Information regarding staff training, licensing and certification.
As a Spa Guest, it is your responsibility to:
-
Communicate your preferences, expectations and concerns
-
Communicate complete and accurate health information and reasons for your visit
-
Treat staff and other guests with courtesy and respect
-
Use products, equipment and therapies as directed
-
Engage in efforts to preserve the environment
-
Adhere to the spa’s published policies and procedures.